Orders & Shipping

SHIPPING

Haba Hub provides deliveries worldwide. UAE orders are processed through Quiqup and international orders are shipped from DHL. Shipping costs will vary by your order size, weight, and destination. Depending on the shipping address, the time of the delivery will vary as well. Working days in the UAE are from Sunday to Thursday and the weekends are on Friday and Saturday. Orders placed after Thursday 4PM (GST) will be processed on the following Sunday.

  • Domestic Delivery (UAE): 2 - 3 working days
  • Same Day Domestic Delivery (Dubai only): Same day if ordered before 14:00
  • 4-Hour Domestic Delivery (Dubai only): In 4 hours if ordered before 18:00
  • Express Shipping (International): 4 - 7 working days

ORDER TRACKING

After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is prepared and ready to be dispatched, you will receive a Shipping Confirmation email which will contain the tracking number. By clicking on the “Track Package”, you will be redirected to our delivery partner’s website where you can use the generated tracking code to follow the live status of your order.

For unforeseen circumstances, if your order is taking beyond the expected time frame, please contact us at shop@habahub.com

DUTIES & TAXES

Delivery charges do not include any import fees (duties and taxes), which may be applicable depending on the destination of your order.

CANCELLATIONS

If for any reason you wish to cancel your order before the shipping confirmation, please contact us at shop@habahub.com with your order number. However, if you have already received a shipping confirmation, this means your order is out for delivery. You can process the return of the items in its original condition for a refund or exchange.

RETURNS POLICY

If you are not satisfied with your order, you may return for your item(s) within 3 calendar days after the purchase. Returned items must comply with our returns policy.

  • Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
  • Items cannot be exchanged more than once (nor can they be returned after they've been exchanged).
  • Intimate apparel and swimwear (including but not limited to: lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.
  • Face masks cannot be returned.
  • Shipping costs for returns are not covered by Haba Hub.
  • Any duties and taxes that may occur will be deducted from your refund amount.

Please return the items in the same condition you received them. Any returns that do not meet our policy will not be accepted.

RETURN PROCESS

To initiate the return process of your order, please follow the following steps.

  1. Send us an email at shop@habahub.com with the following details:
            - Original order number
            - Reason for return
            - Return for a refund or exchange

  2. Once the return is confirmed from our side, please send the shipment to the address and details provided below.

    •         Dar Wasl Mall
              SHOP 13
              Dubai, United Arab Emirates
              Haba Hub Trading
              +971 54 750 8060

  3. Once the return shipment is dispatched, please provide us with the tracking number.

REFUNDS

Once we have received and accepted the returned items, your refund will be processed in the form of store credit. Haba Hub does not give cash refunds.

FAULTY ITEMS

In the unlikely case that the items have arrived damaged or incorrect items have been delivered, please immediately contact us at shop@habahub.com. Delivery charges and duties will be covered by us.

SALE ITEMS

The prices of items on sale are final and cannot be refunded.